Welcome CSA Consumers

Thank you for visiting the Credit Services Association.

The LucyKnows section has been designed specifically to help the public and debtors with their queries about Debt Collection.

The Credit Services Association (CSA) is the only national association in the UK for companies active in relation to unpaid credit accounts; debt recovery agencies, tracing and allied professional services that has a history dating back to 1902.

ON THIS WEBSITE

On this website you can find:

Information about debt collection
The standards we expect members to work to (CSA code of practice).
How to get free debt advice
How to make a complaint

A good proportion of complaints we receive can be resolved through an explanation of how the debt collection industry works so please ask Lucy or view our Frequently Asked Questions before making a complaint.