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CSA Code of Practice

CSA members must adhere to our code of practice. Our code is now the benchmark for Best Practice in the industry, assuring quality and professionalism in the services members provide.

Members should:

  • Conduct business lawfully
  • Conduct dealings with debtors in a fair and reasonable manner
  • Maintain a high standard of business practice
  • Compete in a fair and reasonable manner
  • Ensure all staff are provided with adequate training
  • Not discriminate
  • Protect the reputation of clients
  • Remit monies collected regularly to clients
  • Not knowingly misrepresent qualifications, experience and abilities
  • Handle debt cases in a fair and reasonable manner

[ Click to view code ]

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[ Click to download complaints form ]